Search - Vector search is major improvement over keyword matching. Much easier to find answers. Will provide an answer regardless of text search (i.e contact could be various terms) Learning - Personalized learning and onboarding support during training Cross Functional Value - Value for other depts e.g CSO for ticket resolution. Security - Gated by SSO / Azure AD. Current help not protected Data Connections - Can combine multiple data sources from different locations
| Accuracy- has Has difficulty differentiating from P360 and C360. Autonomy - we don’t have DevOps staff to support the back end right now Content Management - Does not integrate into current data sources (Paligo, Vimeo, ) Open Answers - People can ask it essentially anything and it will try to answer. Buy vs Build - Other vendors exist (Intercom) which would bring solution to market quicker and integrate with our tech stack
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