noteNorth Star
Summarize the larger team, department, or company-wide objective your project contributes to
Time horizon:Use // to quickly add the date range your goals will cover
Goals
Separate the goals you are pursuing and those that you are not pursuing in the table below. Remember, goals should be outcomes, not outputs of effort
Benefits | Risks |
|---|
Search - Vector search is major improvement over keyword matching. Much easier to find answers. Will provide an answer regardless of text search (i.e contact could be various terms) Learning - Personalized learning and onboarding support during training Cross Functional Value - Value for other depts e.g CSO for ticket resolution. Security - Gated by SSO / Azure AD. Current help not protected Data Connections - Can combine multiple data sources from different locations
| Accuracy- Has difficulty differentiating from P360 and C360. Autonomy - we don’t have DevOps staff to support the back end right now Content Management - Does not integrate into current data sources (Paligo, Vimeo, ) Open Answers - People can ask it essentially anything and it will try to answer. Buy vs Build - Other vendors exist (Intercom) which would bring solution to market quicker and integrate with our tech stack
|
Signals & Measures
| e.g., Drive awareness of our company values with external audience | Goal #2 | Goal #3 |
|---|
Signals Brainstorm signals that indicate progress towards your goals | e.g., Page views of atlassian.com/company e.g., Mentions of our values in press coverage
| | |
Measures Use the signals from above to brainstorm ways to measure success. | | | |
Why we chose that target | | | |