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Time horizon:
\uD83E\uDD45 Goals
Benefits | Risks |
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Search - Vector search is major improvement over keyword matching. Much easier to find answers. Will provide an answer regardless of text search. Learning - Personalized learning and onboarding support during training Value - Value for other depts e.g CSO for ticket resolution Security - Gated by SSO / Azure AD. Current help not protected
| Accuracy- has difficulty differentiating from P360 and C360. Autonomy - we don’t have DevOps staff to support the back end right now Content Management - Does not integrate into current data sources (Paligo, Vimeo, ) Open Answers - People can ask it essentially anything and it will try to answer. Buy vs Build - Other vendors exist (Intercom) which would bring solution to market quicker and integrate with our tech stack
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\uD83D\uDCCF Signals & Measures
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Why we chose that target | | | |
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