• Search - Vector search is major improvement over keyword matching. Much easier to find answers. Will provide an answer regardless of text search.

• Learning - Personalized learning and onboarding support during training

• Value - Value for other depts e.g CSO for ticket resolution

• Security - Gated by SSO / Azure AD. Current help not protected

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• Accuracy- has difficulty differentiating from P360 and C360.

• Autonomy - we don’t have DevOps staff to support the back end right now

• Content Management - Does not integrate into current data sources (Paligo, Vimeo, )

• Open Answers - People can ask it essentially anything and it will try to answer.

• Buy vs Build - Other vendors exist (Intercom) which would bring solution to market quicker and integrate with our tech stack

Signals

Measures

Why we chose that target